Seniors Tackle Cell Phone Tech

Daily News Article   —   Posted on June 1, 2009

(by John P. Krudy, WashingtonTimes.com) – In a classroom in Bethesda, Florence Polinsky was rapidly picking up skills her grandchildren had already mastered.

Patrick Gall led Mrs. Polinsky, 65, through menus on her flip phone, her pink nails tentatively pressing the keys. She smiled and looked up in amazement as he showed her the steps needed to listen to a voice mail.

“Nobody told me that I could get those,” she said. “Sometimes my kids leave me a message, but I can never retrieve it.”

Mr. Gall, a 32-year-old manager for AT&T Wireless in Fredricksburg, Va., couldn’t resist commenting on the missed calls and lost messages in Polinsky family communications.

“How does Christmas ever happen?” he asked with a smile.

Mrs. Polinsky, of Rockville, took the class last week at the Montgomery Mall office of Older Adults Services and Information Systems (OASIS). The St. Louis organization runs education and volunteer programs for seniors in 24 cities across the country; the Montgomery branch’s class on cell phones has been a perennial favorite.

Ten volunteers from AT&T Wireless stores and offices in Maryland, Northern Virginia and the District sat next to seniors in the spacious classroom, answering questions and showing how earpieces and headphone jacks could make life easier. Other attendees asked about text messaging and how to change the volume settings on their phones.

More than 50 seniors signed up for the 20-minute one-on-one sessions. Another 32 were placed on a waiting list.

Lessons like these have proved popular as more seniors begin to enjoy the benefits of cell phones and mobile devices. Sixty-four percent of seniors use cell phones, according to a study by the Pew Research Center’s Internet and American Life Project. While that doesn’t approach the level of cell phone use among younger Americans (84 percent to 92 percent), it is growing faster than seniors’ use of computers and other digital devices, said Susannah Fox, who helped conduct the study for the D.C. research group.

Although more seniors own cell phones, few use all the features, Ms. Fox said.

“There’s a difference between having them and using them,” she said, noting that only 8 percent of seniors use their phones for text messaging.

As Mrs. Polinsky worked through her list of questions with Mr. Gall, carefully writing down the instructions he gave her, she acknowledged that she and her husband rarely use their phone.

“I don’t use it every two or three days,” she said. “It’s more like every two weeks. To be truthful, we use it for emergencies.”

AT&T Wireless’ partnership with OASIS began after the group conducted a successful class for seniors at its Houston location a few years ago.

“It was widely popular,” said Beth Gautier, a spokeswoman for AT&T. “Wireless devices are becoming synonymous with the ‘wallet and keys’ people always have on them. This class is a natural fit for seniors.”

DeDe Conner, 78, a retired financial analyst from Rockville, said her husband understands cell phones, “but it’s a different thing for him to try and teach me.”

“I take day trips, or two-day trips, and I don’t think it’s a good idea to drive and answer the phone. So I learned how to use this,” Mrs. Connor said as she pulled a small pink Bluetooth headset from her purse, “and now I know how to use almost all of it.”

Copyright 2009 News World Communications, Inc.  Reprinted with permission of the Washington Times.  For educational purposes only.  This reprint does not constitute or imply any endorsement or sponsorship of any product, service, company or organization.  Visit the website at washingtontimes.com.

Questions

1. What is OASIS? Be specific.

2. What types of skills are OASIS volunteers teaching Seniors during the class on cell phones?

3. What is the difference in the percentage of seniors who use cell phones compared to the percentage of younger Americans who use them?

4. Why do you think that the use of cell phones among seniors is growing faster than the use of computers and other digital devices?

5. What percent of seniors use their phones for text messaging?

6. What do you think is AT&T’s motivation for providing free training in cell phone use for seniors?

7. What additional technology classes do you think seniors could benefit from?

8. It’s easy to think seniors don’t know how to do anything, but someday when you are a senior there will be something new that you did not grow up using. You will probably appreciate help from someone younger who uses the technology with ease. Is there anyone you know who might need help with technology?  Think about offering them your assistance this summer. And remember to be patient!


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