1.  Why do most shoppers prefer checking out with a cashier instead of using self-checkout lanes at the grocery store?

2.  Why do some shoppers like the self-check lanes better than going to a cashier?

3.  How are grocery store chains responding to customer opposition to self-checkout lanes?

4.  Why are other grocery stores still keeping the same number of self-check lanes available for customer use?

5.  In addition to customer unhappiness with self-checkout lanes, why are some grocery stores eliminating this option?

6.  Have you ever used the self-checkout lane at the grocery store?  Which do you prefer?  Explain your answer.