Shake Shack location in NYC nixes human servers, goes cashless

Daily News Article - October 13, 2017


1. How will customers place their orders at the new Shake Shack location in NYC?

2. What payment option will be eliminated at this location?

3. a) What is a kiosk?
b) Why is Shake Shack replacing human employees with kiosks? Be specific.

4. How will customers know when their order is ready?

5. a) What type of employees will the company hire for this location? (What type of jobs not mentioned in the article will still be necessary?)
b) If this system is a success and more fast-casual restaurants opt to follow the same model, do you think it will have a positive or negative effect on fast-food jobs available for teenagers? Explain your answer.