1. How many people have received inadequate medical care in Great Britain, according to a report just released by the Patients' Association?

2. What types of poor treatment did the Patients' Association chronicle in thier report?

3. What is the most frequent complaint made against hospitals by patients regarding the care they received?

4. What is the purpose of the Patients' Association report? (see para. 20)

5. What is the Patients' Association asking the NHS (British government) to do about this problem? (see para. 5)

6. How many people are treated by the NHS each year? What percentage of patients consistently rate their care as poor?

7. What type of patients most often receive this unacceptable care? (see para. 16)

8. In addition to reporting on the findings of the Patients' Association on the horrific care experienced by some under the NHS, Ms. Smith interviewed representatives from the government side. What do you think of the reaction/response of each to the Patients' Association report?
a) Dr. Peter Carter, Chief Executive of the Royal College of Nursing (para. 24-27)
b) Ms. Barbara Young, Chairman of the government's Care Quality Commission (para. 28-32)
c) Ms. Chris Beasley, Chief Nursing Officer at the Department of Health (para. 33-36)